CCTV & Network Service and Repair

If your CCTV, network, Wi-Fi or biometric attendance system has a problem, tell us what is happening and where your site is. Our engineers travel from Kozhikode to sites in Kozhikode, Wayanad, Malappuram and Kannur. We also look at systems installed by other companies.

How to contact us for support

Call or WhatsApp +91 9207229008, email info@molvbo.com, or use the enquiry form. Tell us what the system is, what has stopped working and where the site is. What we can do depends on the system, its model and condition, and access to its settings, so we confirm the next step once we understand the fault.

Problems we can look at

CCTV

• a camera shows no picture, a blurred picture, or no night vision

• the recorder is not recording, shows a hard disk error, or has the wrong date and time

• footage is missing when you try to play it back

• the mobile app stopped connecting, often after an internet or router change

Network and Wi-Fi

• slow or dropping Wi-Fi in some areas

• part of the office has no network

• a switch, router or cable has failed, or the rack has become untraceable

Biometric attendance and access control

• the machine is not recording punches or not recognising staff

• attendance reports are not coming out

• a door lock or exit button is not working

What happens on a repair visit

1. Tell us the problem by phone, WhatsApp or the enquiry form.

2. Inspection: our engineer checks power, cables, connections, device settings and the equipment itself, to find the cause rather than only the symptom.

3. Repair options: we explain what needs fixing or replacing before starting the work.

4. Repair and testing: we fix the fault and check the system works with you.

Systems installed by other companies

We can inspect and troubleshoot existing CCTV systems, networks and attendance machines, including systems installed by other providers. We first check the camera and recorder models, cabling, power supply and the reported fault to work out the repair options. Some older or unsupported equipment may need replacement rather than repair, and we will tell you if that is the case.

If you don't have the passwords

Many repairs need access to the recorder, router or attendance software. If the previous installer did not hand over the passwords, tell us when you call. What can be recovered depends on the brand and model.

Repair or upgrade?

Sometimes an upgrade is the better answer: a larger hard disk to keep footage longer, clearer cameras, extra cameras for a new area, more Wi-Fi access points, or extra cable points for new desks. We tell you when an upgrade makes more sense than repeated repairs. For upgrades and new work, the site survey is free.

What to tell us when you contact us

• what the system is (CCTV, network, Wi-Fi, attendance or door access) and the brand, if you know it

• what stopped working, and since when

• where the site is

• a photo of the device label or the error on screen, if you can take one

This helps our engineer come prepared and saves time on site.

Installation, repair, maintenance and AMC: what's the difference?

ServiceWhat it meansWhen you need itInstallation or upgradePlanning and fitting a new system, or adding to an existing oneNew premises, a new system, or more coverageRepairFinding and fixing a faultWhen something has stopped workingMaintenanceChecking and cleaning equipment to prevent faultsPeriodically, before problems appearAMCA yearly contract covering maintenance on agreed termsWhen you want regular care arranged in advance

For scheduled maintenance, see annual maintenance contracts.